Our policies

Privacy Policy

Flutter from Within respects your privacy. This policy explains what personal information we collect, why we collect it and how we handle it.

1. Information we may collect

Depending on how you use our website and services, we may collect:

• your name;
• your email address;
• your telephone number, when voluntarily provided;
• your billing and order information;
• the courses, books or resources you purchase or request;
• messages submitted through our contact or demo forms;
• your mailing-list preferences;
• information needed to provide course access and customer support;
• basic technical information collected through our website or service providers.

Payment-card details are generally processed by the payment provider and are not stored directly by Flutter from Within.

2. How we use your information

We may use your information to:

• process and confirm your purchase;
• provide access to the product you purchased;
• deliver requested downloads or free resources;
• respond to questions, support requests or demo enquiries;
• send information about products or course launches where you have agreed to receive it;
• manage course access and prevent misuse;
• maintain transaction and business records;
• improve our website, products and customer experience;
• meet applicable legal and regulatory requirements.

3. Marketing communications

We will send marketing emails only where you have subscribed, requested updates or otherwise agreed to receive them.

You may unsubscribe through the link included in our emails or contact us at flutterfromwithin@gmail.com.

Unsubscribing from marketing does not prevent us from sending essential messages about a purchase, course access or support request.

4. Service providers

We may use trusted service providers to support:

• payment processing;
• course hosting and account access;
• email delivery and mailing-list management;
• website hosting;
• website forms;
• analytics and technical support.

These may include services such as Payhip, Stripe, MailerLite, Netlify and our learning-management platform, depending on the final services used.

These providers may process information according to their own privacy policies and contractual responsibilities.

5. Data retention

We retain personal information only for as long as it is reasonably needed for the purpose for which it was collected, including providing services, responding to enquiries, maintaining necessary business records and meeting legal requirements.

When information is no longer required for a business or legal purpose, we will take reasonable steps to delete it, anonymise it or stop retaining it.

6. Protection of information

We take reasonable administrative and technical measures to protect personal information against unauthorised access, collection, use, disclosure, copying, modification or disposal.

No online service can guarantee complete security. Please contact us promptly if you believe your account or personal information may have been compromised.

7. Access, correction and withdrawal

You may contact us to:

• ask what personal information we hold about you;
• request the correction of inaccurate or incomplete information;
• withdraw consent for certain uses of your information;
• ask a question or raise a concern about how your information has been handled.

Withdrawal of consent may affect our ability to provide a service where the information is necessary to fulfil your request or purchase.

8. Cookies and website information

Our website and third-party services may use cookies or similar technologies to operate the website, remember preferences, understand website use or support embedded content.

Where required, we will provide appropriate notice or choices regarding non-essential cookies.

9. Links to other websites

Our website may link to payment platforms, social-media services and other third-party websites. We are not responsible for the content or privacy practices of websites that we do not control.

10. Changes to this policy

We may update this policy when our services, technology or legal obligations change. The latest version will be posted on this page with the updated date.

Terms of Use

These Terms of Use apply when you access or purchase content from Flutter from Within.

By purchasing or using a course, book, guide or downloadable resource, you agree to these terms.

Course access notice

Each course purchase provides one learner with 12 months of access from the date of purchase.

Access is for the individual learner named or registered at checkout and may not be shared, transferred, resold or distributed to another person.

Downloadable resources may be retained for the learner's personal use after the access period ends. Course videos, lesson content and platform access will no longer be available once the 12-month access period has expired, unless an extension is purchased or granted.

We recommend completing the course and downloading the accompanying resources before your access period ends.

1. Course access

Unless otherwise stated on the product page, each course purchase provides one registered learner with 12 months of access from the purchase date.

Course access is personal to the registered learner. Login information may not be shared with another person.

2. Permitted use

You may:

• view the course content during your access period;
• download the resources made available for download;
• print or save those resources for your own personal learning;
• use the techniques and frameworks in your own everyday communication.

You may not:

• share your login details;
• copy, record or download course videos unless a download option is expressly provided;
• reproduce, distribute, sell or upload the materials elsewhere;
• use the materials to create or deliver another paid course;
• remove copyright, branding or ownership notices;
• allow multiple learners to use one individual purchase.

Please contact us at flutterfromwithin@gmail.com for team, school or organisational access.

3. Intellectual property

All course videos, scripts, frameworks, worksheets, graphics, downloads and other materials are owned by or licensed to Flutter from Within unless otherwise stated.

Purchasing a product gives you a limited right to use it for personal learning. Ownership of the content does not transfer to you.

4. Course information and outcomes

We aim to describe every product accurately and keep the information reasonably current.

The courses provide education, practice and communication-development tools. Individual results vary according to the learner's circumstances, participation and application of the material. We do not guarantee a particular personal, academic, employment, service or relationship outcome.

5. Availability and technical changes

We may make reasonable updates to course content, presentation, hosting or platform arrangements.

If a technical issue on our side prevents access, please contact flutterfromwithin@gmail.com. We will take reasonable steps to restore access or offer an appropriate alternative.

6. Acceptable conduct

We may suspend or end access where there is evidence of:

• account sharing;
• unauthorised copying or distribution;
• attempts to interfere with the website or learning platform;
• fraudulent payment activity;
• use of the content in a way that infringes another person's rights.

7. Refunds

Refund requests are handled according to our Refund Policy.

8. External services

Payments, emails, course hosting and forms may be provided through third-party services. Their own terms and privacy practices may also apply when you use those services.

9. Governing law

These terms are governed by the laws of Singapore. Any dispute will be handled subject to the applicable laws and jurisdiction of Singapore.

10. Contact

Questions about these terms may be sent to:

Flutter from Within
Email: flutterfromwithin@gmail.com

Refund Policy

We want you to understand what you are purchasing before you enrol. Please review the course description, intended audience, level, access period and technical requirements before completing your purchase.

Digital course purchases

Our courses are digital products that may be made available shortly after payment. Because access to the course content is provided digitally, we generally do not offer refunds for a change of mind after course access has been issued.

We will review refund requests in situations including:

• a duplicate purchase of the same product;
• payment being taken for the wrong product because of a verified technical error;
• a technical problem on our side that prevents you from accessing the course and cannot be resolved within a reasonable period;
• the course provided being materially different from the description shown at the time of purchase.

Please contact us within 14 days of purchase at flutterfromwithin@gmail.com and include:

• your full name;
• the email address used for the purchase;
• your order number;
• the course purchased;
• a brief description of the issue.

We may ask for screenshots or other information to help us investigate the problem.

Refunds are not normally provided because:

• the learner changed their mind;
• the learner did not begin or complete the course;
• the learner no longer has time to take the course;
• the learner expected content or outcomes that were not stated in the course description;
• the learner shared, copied or misused the course materials;
• the learner's device, connection or software does not meet the clearly stated technical requirements.

Where a refund is approved, it will normally be returned through the original payment method. Processing times may depend on the payment provider.

Nothing in this policy excludes any rights or remedies that cannot legally be excluded under applicable law.